These AI capabilities allow everyone to spend more time on the strategic activities of their work, not doing repetitive tasks.Ĭustomer relationship management (CRM) and enterprise resource planning (ERP) systems have long been critical sources of business and customer data, yet they are systems that often require cumbersome tasks such as manual data entry. With Dynamics 365 Copilot, organizations empower their employees with AI tools built for sales, service, marketing, operations and supply chain functions. Today we are announcing the next generation of AI product updates across our business application portfolio, including the launch of the new Microsoft Dynamics 365 Copilot which will provide interactive AI-based assistance across all business functions.Īccording to our recent business trends survey, 9 out of 10 workers expect to use AI to reduce repetitive tasks in their jobs.
By Charles Lamanna, CVP, Business Applications and Platform
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